Customer Service for Hardlines

We invite high caliber to apply for the position of Customer Service for Hardlines in Hochiminh City

 Intertek is a leading Total Quality Assurance provider to industries worldwide. Intertek Vietnam Limited is a leading Assurance, Testing, Inspection and Certification body in Vietnam. With offices and laboratories strategically located throughout the country, and supported by over 500 dedicated employees. We deliver innovative and bespoke Total Quality Assurance solutions 24 hours a day, 7 days a week with our industry-winning processes and customer-centric culture. Our global network comprises more than 1,000 laboratories and offices and over 42,000 people in more than 100 countries.

Whether your business is local or global, we can ensure your products meet quality, health, environmental, safety, and social accountability standards for virtually any market around the world. We hold extensive global accreditations, recognitions, and agreements, and our knowledge and expertise is unrivalled when overcoming regulatory, market, and supply chain hurdles.

We invite high caliber to apply for the following position:

 

Job Description:

 

•  Engage trade with customers; 
•  Establish and maintain good relationship with customers; 
•  Report to Manager and get solution to deal with complaints regarding the customer feedback; 
•  Maintain complaint file and follow up outstanding issues; 
•  Update clients’ requirements; 
•  Cooperate with sales team and lab supervisor for job processing; 
•  Receive worksheet/data from Lab; 
•  Review test application form and prepare test report; 
•  Distribute test report to customers and upload in system. 

 

Requirements: 

 

•  ​Fluent in spoken and written English; 
•  Computer skills such as Word, Excel and Microsoft Outlook; 
•  At least 1 year experience in relevant position; 
•  Careful and good knowledgeable about testing process to align with client’s requirement such as protocol, standard; 
•  Good management jobs; 
•  Effective communication skill with all levels of employees and customers; 
•  Diligence, effective presentation skill, independent for working; 
•  Continuous improvement. 

 

How to apply:

We offer competitive remuneration package to high calibers. Interested parties please send full resume with most recent color photograph, copies of supporting certificates stating your availability, present and expected salary via khoi.ha@intertek.com 

Only short-listed candidates will be contacted for interview. We regret to inform that we will not accept phone enquiries for job application.

Confidentiality assured and all applications will be kept solely for recruitment purpose for not more than 6 months.