Intertek (www.intertek.com)
 

Account Manager/ Senior Coordinator for Softlines Industry in Hochiminh City

We invite high caliber to apply for the position of Account Manager/ Senior Coordinator for Softlines Industry in Hochiminh City

 Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead. 

A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 43,800 people across 1,000 locations in over 100 countries. Our vision is to become the world’s most trusted partner for Quality Assurance, and we offer people the chance to make an impact with attractive growth opportunities on a global scale. 

In a world where a company’s success depends on its reputation for quality, safety, and socially responsible products and processes, Intertek employees make a difference. Whether it’s testing in the lab or field, engaging with customers, or helping our operations run smoothly, every role is essential to delivering Total Quality Assurance to our customers.  

  •  We are a global family that values diversity. 
  •  We always do the right thing. With precision, pace and passion. 
  •  We trust each other and have fun winning together. 
  •  We own and shape our future. 
  •  We create sustainable growth. For All.  

Intertek values creative and innovative employees who are dedicated to serving the needs of our customers, helping them to protect their brand and achieve success. We strive to engage and energize our employees in operational excellence, offering the opportunity to hone their skills and grow personally and professionally in a collaborative work environment.   

We invite high caliber to apply for the following position: 

 

Role and Responsibilities:    

  • Support and administer customer(s) quality across our company organization by ensuring that day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally.
  • Performs random review of test reports to ensure consistency and accuracy which are reported to SL network of labs and the Account Manager.
  • Participates and supports customer(s) and other stakeholders in routine quality and safety meetings or product line reviews.
  • Facilitates technical regulatory support to our client; directly or through Intertek network of experts
  • Prepares monthly reports through data gathering, including data entry as needed, to aid in business metrics reporting.
  • Articulates the customers' business needs and identifies areas of opportunity for revenue growth to the Softlines GM.
  • Provides regular account status updates through established system
  • Works in a professional manner and in conjunction with local and Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations.
  • Responsible on a daily basis for accurate and timely data entry into the client's system to enable client contact details and activity reports to be created as each program develops.
  • Assist with preparation for Softlines GM onsite customer visits and quarterly business reviews.
  •   Other tasks as assigned by Softlines General Manager.

Requirements:   

  • Day-to-day customer requests, problems, issues and complaints are handled efficiently, timely and professionally
  • Monitor and responsibility for any issue in both Account & Post Lab
  • Technical regulatory support to our client
  • Monthly data entry reporting
  • Revenue & profit budget achieved
  • Client lost is zero, while developing new accounts

How to apply:  

We offer competitive remuneration package to high calibers. Interested parties please send full resume with most recent color photograph, copies of supporting certificates stating your availability, present and expected salary via hr.recruitment@intertek.com. 

 Only short-listed candidates will be contacted for interview. Any phone enquiries for job application are not accepted.  

 Confidentiality assured; all applications will be kept solely for recruitment purpose for not more than 6 months.