Customer Service Officer (Hardlines) | HCM

OBJECTIVES:

Support the nominated Vietnam Hardlines Lab with accurate and timely administration and marketing activities to support the section becoming the clear number 1 in the BL in Vietnam (Market penetration, customer impact, quality, innovation, operation excellence and people)

ROLES & RESPONSIBILITIES:    

• Liaise with clients/ GBL for all correspondence including inquiries, quotations, receipt of orders, payment
• Strengthen relationship with clients; receive their feedback and have proper actions; coordinate with Vietnam Hardlines Lab Manager to settle client complains and claims.
• Define potential clients and approach them via phones, emails, etc.
• Initiate promotion schemes and other marketing activities
• Support Administrators with invoices, reports if required
• Continuous updating and filing of all documents in Vietnam Hardlines Lab / Inspection Hardlines including File Management Checklist and W/O book.
• Support the Section Heads and Sector Manager with other duties as directed by the Section Heads and Sector Manager.  

KEY PERFORMANCE INDICATORS

• Customer impact/satisfaction and market penetration
• Revenue growth of the Section -Reply client queries within 24 hours
• Delivery of test reports on time
• Deliver invoices within 5 days of the completion of the job
• Quality (e.g., consistency claims, complaints)
• Outstanding payments for services rendered to clients

PROFILE / COMPETENCIES OF THE PERSON REQUIRED:

• Chemical College graduated or above.
• English level B equivalent.
• Good communication skill.
• Typing and computer skill.  

WHAT WE OFFER:

We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer who does not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

HOW TO APPLY:

We offer a competitive remuneration package for high calibers. Interested parties please send full resume with most recent color photograph, copies of supporting certificates stating your availability, present and expected salary via hr.recruitment@intertek.com.

Only short-listed candidates will be contacted for interview. Any phone enquiries for job application are not accepted.    

Confidentiality assured all applications will be kept solely for recruitment purpose for not more than 6 months.